Customer interaction is essential to hospitality work. On a good night, customers are a reason to love your job – but negative experiences can take a massive toll. This module will teach you about acceptable and unacceptable customer behaviours, plus the emotional labour inherent in a hospo job. It will also teach you techniques for gaining resilience and fostering a respectful workplace for all employees.

Complete to Win

Learning is its own reward but we want to give you a little something extra. As soon as you complete Module 2, you’ll be in the running for our monthly prizes – remember, the more modules you complete, the more entries you earn.

Share the Love

Share the course with your mates in hospo, to help keep their minds healthy! Plus, sharing gets you an extra chance to win the monthly major prize.